Cleveland Clinic

9500 Euclid Avenue, Cleveland , Ohio 44195 | 800.223.2273 | TTY 216.444.0261

The mission of Cleveland Clinic is to provide better care of the sick, investigation into their problems, and further education of those who serve.


To carry out this mission and foster the group practice of medicine, Cleveland Clinic must:

  • Excel in specialized medical care supported by comprehensive research and education
  • Develop, apply, evaluate and share new technology
  • Attract the best qualified medical, scientific and support staff
  • Excel in service
  • Provide efficient access to affordable medical care
  • Ensure that Cleveland Clinic quality underlies every decision.

The Founder's Vision

The vision of Cleveland Clinic: Striving to be the world's leader in patient experience, clinical outcomes, research and education.

When Cleveland Clinic welcomed its first patients on February 28, 1921, its mission was clearly in place: “Better care of the sick, investigation into their problems and further education of those who serve.”

The doctors who founded Cleveland Clinic, drawing from military medicine, believed in diverse specialists working and thinking as a unit. This kind of cooperation, efficiency and shared vision has fostered excellence in patient care, research and education. These principles endure today at Cleveland Clinic, a nonprofit group practice.

Statement of Values

Cleveland Clinic was established by visionary leaders who believed in simple, guiding principles. Six fundamental values form the foundation of the Cleveland Clinic's culture:

  • Quality. We maintain the highest standards and achieve them by continually measuring and improving our outcomes.
  • Innovation. We welcome change, encourage invention and continually seek better, more efficient ways to achieve our goals.
  • Teamwork. We collaborate and share knowledge to benefit patients and fellow caregivers for the advancement of our mission.
  • Service. We strive to exceed our patients' and/or fellow caregivers' expectations for comfort and convenience.
  • Integrity. We adhere to high moral principles and professional standards by a commitment to honesty, confidentiality, trust, respect and transparency.
  • Compassion. We demonstrate our commitment to world-class care by providing a caring and supportive environment for our patients, patients' families and fellow caregivers.

Commitment to Principles

Cleveland Clinic is committed to principles as presented in the United Nations Global Compact, a strategic policy initiative for businesses that are committed to aligning their operations and strategies with universally accepted principles in the areas of human rights, labor, environment and anti-corruption. With than 10,000 corporate participants and other stakeholders from more than 130 countries, it is the world's largest voluntary corporate citizenship initiative.

In 2008, Cleveland Clinic became the first healthcare provider in the United States to become a signatory to the United Nations Global Compact and the second in the world.

Read about Cleveland Clinic's progress toward this commitment.


It's normal to feel anxious about staying in the hospital. Please know you're not alone. You will have an entire healthcare team focused on your safety and well-being.

We encourage you to view the new patient video and read the 2015 Patient and Visitors' Guide , to help you understand more about your hospital stay. The information will be useful for you and your family.

What Do I Bring?

New Patient Video

You will only need essential items, such as:

  • Sleepwear
  • Slippers
  • Toiletries
  • Any equipment used in your care (i.e., crutches, prosthetics, C-pap machine, hearing aids, eyeglasses, etc.)

Should you need any additional personal care items, these can be purchased in our hospital gift shops.

What Paperwork Should I Bring?

Please provide our hospital caregivers:

  • A list of all medications, supplements or herbals, including dosages
  • Living Will (if you have one)
  • Durable Power of Attorney for Healthcare (if you have one)
  • Any physician orders
  • Any preadmission paperwork

What Shouldn't I Bring?

  • Large sums of money. Please do not keep more than $5 in your room.
  • Jewelry. If you are admitted without advance preparation, ask family members or friends to take home your jewelry.
  • Other valuables. For safety reasons, electronics, laptops, iPods and iPads should not be kept in your possession while in the hospital. Cleveland Clinic is not responsible for lost or stolen items.

When Can My Family and Friends Visit Me?

Cleveland Clinic has a 24-hour visitation policy. However, there may be times when visitation may need to be limited. Please read our 2015 Patient and Visitors' Guide for more information.

For More Information

For additional information on your stay at Cleveland Clinic:

University Hospital Case Medical Center

11100 Euclid Avenue
University Hospitals of Cleveland, Cleveland, OH
(216) 844-1000

The history of University Hospitals Case Medical Center is linked to the history of Cleveland. Founded in 1866, we were nurtured and supported by Cleveland's great industrial families of the late 19th and early 20th centuries – the same families that played key roles in the development of the city's noted civic and cultural institutions, including the Cleveland Museum of Art, The Cleveland Orchestra, and The Cleveland Foundation.

Among the forward-looking thinkers in our early history was industrialist Samuel Mather, who served as a trustee for an astounding 47 years, including 32 years as chairman. In 1891, Mather visited the fledgling Johns Hopkins hospital and medical school. He returned to Cleveland convinced of the value of an academic medical mission joined with patient care. He understood the synergy created in an academic medical center that brings together the power of healing, teaching and discovery, and he recognized that the future of great medicine lay in the academic medical center model.

This vision for University Hospitals led in 1895 to our formal ties with what is now the Case Western Reserve University School of Medicine. As an affiliate of the medical school, we grew to become one of the nation's great centers of academic medicine and the region's leading provider of high quality healthcare. To the people of Greater Cleveland, we came to exemplify hope, mercy and humanity.

Our singular dedication to medical excellence is summarized in the hospital's mission statement:

University Hospitals Case Medical Center is a 1,032-bed tertiary medical center specializing in adult/pediatric medical and surgical specialties. UH Case Medical Center is also the primary affiliate of Case Western Reserve University. Together, they form the largest center for biomedical research in the state of Ohio.

The University Hospitals Case Medical Center houses:

Lake Health West Medical Center

Emergency Department – West

At West Medical Center (Willoughby), we provide 24/7 emergency services. This facility is also an accredited Chest Pain Center and Certified Primary Stroke Center.

Providing specialized emergency care

The West Emergency Department is designed to make our patients and their families our top priority. From the latest life-saving technology to privacy and comfort, the following features outline our commitment to care:

  • Private treatment rooms with antennas that transmit important patient information directly to the nursing station
  • Specialized rooms that include:
    • An Obstetric and Gynecological exam room with a private bathroom and shower
    • An isolation room to accommodate patients with contagious conditions
    • A specialized ear, nose and throat exam room
  • Three trauma rooms
  • A decontamination area to treat patients or emergency personnel who've come in to contact with hazardous materials
  • Two waiting areas, one for adults and one for children
  • Convenient bedside registration.
  • Heart & Vascular Center

    The Lake Health Heart & Vascular Center provides high-quality, compassionate care. Our experts embrace a holistic, patient- and family-centered approach and are dedicated to treating heart-related emergencies with the goal of helping you return to your life fast.

    Partnering with the Cleveland Clinic

    Since 1997, we've partnered with the Cleveland Clinic Open-heart Surgery Program to give you local access to leading-edge open-heart surgery. We use proven techniques, technology and medical devices to perform a wide range of heart procedures, including minimally invasive procedures, such as bypass surgery and valve repair and replacement.

    Nationally recognized heart and stroke care

    • The ER at West Medical Center is an accredited Chest Pain Center.
    • The ERs at TriPoint and West medical centers are certified by the Joint Commission as Primary Stroke Centers.


Translation of Website


Free WiFi

Free High Speed Internet WiFi and Free Parking

Extended Stay

Extended Stay living with Full Kitchens and Kitchenettes